At Oncure, we respect your right to control your personal data. This page explains how you can request the deletion of your data collected through our services, including our WhatsApp booking system.
1. What Data We Collect
We may collect the following data when you use our services:
- Name and contact details (e.g., phone number) provided during appointment bookings.
- Health-related information shared during consultations or screenings.
- Usage data from our WhatsApp bot (e.g., messages, timestamps).
2. How to Request Data Deletion
If you wish to delete your data, please follow these steps:
- Contact Us: Send a data deletion request to our support team via email at hello@oncure.in or by calling us at +91 8848786019.
- Provide Identification: Include your full name and the phone number you used to interact with our services (e.g., the number used for WhatsApp bookings) to help us identify your data.
- Request Confirmation: Specify that you are requesting data deletion. For example, you can write: “I request the deletion of all my personal data associated with my phone number [your number].”
- Processing Time: We will process your request within 30 days and confirm the deletion via email or phone.
3. What Happens After Your Request
- We will delete all personal data associated with your account, including appointment records, contact details, and WhatsApp conversation history.
- Data that is anonymized or required for legal compliance (e.g., billing records) may be retained as per applicable laws.
- You will receive a confirmation once the deletion is complete.
4. Additional Information
- If you have any questions or need assistance with the data deletion process, please contact us at hello@oncure.in.
- Note that deleting your data may prevent us from providing certain services, such as scheduling future appointments or sending reminders.
Effective Date: March 25, 2025
Contact Us: hello@oncure.in | +91 8848786019